Your trusted CX and VoC strategy partner
Elevate Your CX Strategy
In today's competitive landscape, customer experience is no longer a luxury; it's a necessity. And we’re here to help you.
With a deep understanding of customer experience, technology and industry best practices, we provide strategic guidance, program maturity, and technology advice to elevate your Voice of Customer and CX programs.
While we use proven concepts and frameworks, our expertise lies in crafting tailored solutions that align with your business objectives. Whether you're looking to start or mature your Voice of Customer program, optimize your customer journeys, or build a customer-centric business, we've got you covered. We believe that a strong CX foundation is essential for long-term business success.
Let us be your partner in building a customer-centric organisation.
Contact us today to explore how we can help you achieve your CX goals.
Who we are
“Your trusted Customer Experience and Voice of Customer consulting experts, offering consulting services, thought leadership and fractional support.”
Melanie Disse Consulting is a Customer Experience (CX) and Voice of Customer (VoC) consulting firm, based in Auckland. We service the APAC region with a focus on New Zealand and Australia.
At Melanie Disse Consulting, we use CX and VoC as key competitive differentiators to help you drive business performance through understanding your customers. We provide clarity on how to build customer centricity and harness the power of customer feedback to truly understand customer experiences and identify continuous improvement opportunities.
As a CX Consultant & Tech Advisor, working with tech vendors as well as organizations, Melanie has a thorough understanding of the CX industry and market trends, and frequently shares thought leadership via content and speaking engagements.
Our Services
Consulting
CX and VoC Consulting Services and Technology Advisory
Thought Leadership
Content, speaking engagements, panel and roundtable moderations
Fractional Support
In-house support to build CX capabilities and support leaders and teams as needed
What Our Clients Are Saying
“Melanie has been an invaluable support to us as we've developed our Voice of Customer strategy and moved into implementation. She has done an excellent job of understanding a complex business within a short time frame and worked really collaboratively, engaging with a number of stakeholders across the business.
I’d happily recommend her.”
— Brad Bateman, Digital Marketing & Customer Experience Lead, Silver Fern Farms
“The journey mapping work Melanie delivered for us was critical to kick-off our CX journey.
Melanie has helped us visualize our customer's journeys from start to finish, identifying pain points and opportunities for improvement. Her insights were instrumental in facilitating a mindset shift and creating a more customer-centric organization.
We highly value her guidance in aligning our people, processes, and technology to support our journey towards greater CX maturity.”
— Anna Greenhill, General Manager Customer and Community, Waipā Networks
"Melanie has been invaluable in helping us establish our Voice of Customer (VoC) program.
Through her comprehensive plan and well-designed activities, we've built a solid foundation that is guiding us toward, and through our CX maturity. Her expertise has set us on the right path, and I am confident we will continue to see positive results as we move forward.
Kia ora mō tō āwhina me tō tautoko i tēnei mahi."
