Our Services

Consulting 

CX and VoC Consulting Services and Technology Advisory

What we do: CX and VoC…

  • Program reviews and maturity assessments

  • Strategy development and roadmap creation

  • Foundational work (program design, survey design, measurement frameworks, purpose setting, quality of insights, etc.)

  • Insights to Action frameworks and implementations

  • Technology assessments and evaluations, including RFP support

  • Data and technology strategies for VoC and customer insights

  • Customer journey mapping and blueprints

  • Mentoring of staff to build internal capability

    Need something else? Let’s chat!

How we engage with you:

  • Consulting projects

  • Lunch and Learn sessions for you and your team

  • Workshops, Strategy and Planning sessions

  • Advisory services

Thought Leadership

Content, speaking engagements, panel and roundtable moderations

To explore our content, head over to our

Resource Library !

Fractional Support  

In-house support to build CX capabilities and support teams as needed

Get in touch today and let’s chat

Why Us?

  • Are you looking for a strategic partner to help you understand your VoC program and build internal capabilities?

  • Do you want to learn more about CX and VoC and what it means to be a customer-centric organization, but don’t know how to start?

  • Do you have a VoC program in place but it's not delivering the value you hoped for?

  • Do you want peace of mind and confidence that you’re doing all you can to help your organization be customer-centric in a way that drives business performance?

Sounds like you?