What we do?
At Melanie Disse Consulting, we use Customer Experience (CX) and Voice of Customer (VoC) as key competitive differentiators to help you drive business performance through understanding your customers. We provide clarity on how to build customer centricity and harness the power of customer feedback to truly understand customer experiences and identify continuous improvement opportunities.
Our sweet spot is the intersection of CX strategy and data & technology to understand and build CX program excellence. While we provide frameworks, knowledge and expertise, we also build internal capability and coach your staff.
Melanie Disse Consulting was founded in 2022, out of a desire to combine CX strategy, data analytics and technology consulting services into one. While we provide broad CX support to guide organisations to customer centricity, our sweet spot is building VoC program excellence.
Who’s Melanie?
Melanie is an experienced CX and VoC strategist with over a decade of experience in CX, technology, and data-driven-intelligence. She has worked with top brands across a variety of industries and has led CX and VoC Transformations for both B2B and B2C.
Melanie’s background spans across technology research firms, client-side roles & external consulting work. She has worked in-house with Vodafone, Mercury, and Foodstuffs.
After many years of client-side work, Melanie founded Melanie Disse Consulting in 2022. Melanie is the Founder & Principal Consultant at Melanie Disse Consulting, as well as the CX and VoC Technology Advisor at Ecosystem, a Singapore based Technology Research and Advisory firm.
As a CX Consultant & Tech Advisor, working with tech vendors as well as organizations, Melanie has a thorough understanding of the CX industry and market trends, and frequently shares her expertise via thought leadership articles, and speaking engagements.
ICXA Judge
We’re incredibly proud to be asked to judge the 2024 ICXA™!
The International Customer Experience Awards (ICXA™), in partnership with the CXPA, have become a global platform for sharing best practices, showcasing success stories, and connecting CX professionals from all around the world.
The ICXA™ are a prestigious annual event celebrating the inspiring efforts of global organizations in customer experience, giving them a unique opportunity to get industry recognition for their hard work and noteworthy results.
Over the years, the international event has welcomed organizations from over 50 countries, awarded more than 300 customer experience initiatives, and shared the expertise of hundreds of CX professionals. This year's ICXA™ has 26 categories, each celebrating a particular aspect of CX excellence.
The 2024 awards ceremony will be held in London on November 21st.
And we’re incredibly proud to be part of the ICXA™ as a judge this year.
