Welcome to your DYK (Did You Know…) Series!
The "Did you know ..." (DYK) series includes a vast variety of short articles on various Customer Experience and Technology related topics for you to explore and enjoy.
Read on below and look for your favorite topics!
DYK # 7: Did you know that text analytics is critical for the success of your VoC program?
DYK # 7: Did you know that text analytics is critical for the success of your VoC program?
DYK # 6: Did you know that you need qualitative AND quantitative data to drive your business performance?
DYK # 6: Did you know that you need qualitative AND quantitative data to drive your business performance?
DYK # 5: Did you know that there are 3 phases to your VoC Insights to Action framework?
DYK # 5: Did you know that there are 3 phases to your VoC Insights to Action framework?
DYK # 4: Did you know that there are more sources of customer feedback than surveys/research alone?
DYK # 4: Did you know that there are more sources of customer feedback than surveys/research alone?
DYK # 2: Did you know that not all CX metrics are equal?
DYK # 2: Did you know that not all CX metrics are equal?
DYK # 1: Did you know that not all surveys are equal?
DYK #1 - Did you know that not all surveys are equal?