AI-Powered Customer Experience: Top 5 Trends for 2025

Articles
Written By Melanie Disse

2025 is poised to be the year of AI Agent adoption. Designed to automate specific tasks within existing workflows, AI Agents will transform customer experiences, streamline operations, and boost efficiency. Unlike traditional AI deployments, they offer a gradual, non-disruptive approach, augmenting human capabilities without overhauling processes. As organisations adopt new software versions with embedded AI capabilities, 2025 will mark a pivotal shift in customer experience delivery.

Ecosystm analysts Audrey William, Melanie Disse, and Tim Sheedy present the top 5 trends shaping customer experience in 2025.

Melanie Disse
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