Five mindset changes to become more customer-centric (ANZIIF)

Dive into this article published by The Australian and New Zealand Institute of Insurance and Finance (ANZIIF) in December 2024, to find out more about becoming a customer centric business! Melanie featured as a CX Subject Matter Expert and shared some invaluable tips and advice.

Vol 47: Issue 3 | October 2024

Our experts

Melanie Disse, Melanie Disse Consulting
Raj Mendes, The Customer Experience Company

It’s not easy to truly put the customer first with every business decision you make. Melanie Disse, founder and principal consultant at Auckland-based Melanie Disse Consulting, and Raj Mendes, founder and managing director of The Customer Experience Company in Sydney, suggest five practical ways to put your company vision into action by changing your mindset.

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