DYK # 25: Did you know that CX must become a team sport to be successful?

DYK # 24: Did you know that tNPS is harming your insights quality!?

DYK # 23: Did you know ... we just turned 2!? 🥳

DYK # 22 (B): Did you know that your digital channels are vital to capturing interaction feedback?

DYK # 22 (A): Did you know that your post-call survey is ripe for a revamp?

DYK # 21: Did you know that Insights to Action that’s lacking the ‘Action’ part results in rather poor customer experiences?”

DYK # 20: Did you know ... the time to take CX action is now!

DYK # 19: Did you know that GenAI is going to shake things up for your CX program?

DYK # 18: Did you know that there are 3 distinct ways to drive CX improvements?

DYK # 17: Did you know that maturing your CX practice leads to sustainable revenue growth and profitability?

DYK # 16 (B): Did you know that the second phase of VoC maturity is all about tech acceleration?

DYK # 16 (A): Did you know that the first phase of VoC maturity is all about foundational elements?

DYK # 15: Did you know that AI will transform VoC programs from measurement practices into the engine room of the experience improvement function?

DYK # 14: Did you know that you can unravel your customer experiences through journey mapping?

DYK # 13: Did you know that there are 7 easy ways to utilize AI to supercharge your CX success?

DYK # 12: Did you know that a program review is a great way to assess the health of your VoC program and identify areas for improvement?

DYK # 11: Did you know that your customers are your secret weapon during a recession?

DYK # 10: “Did you know that the challenge with ‘Acting on insights’ can have several root causes?”

DYK # 9: Did you know that harnessing the power of the "Voice of the Customer" can unlock incredible opportunities for your business?

DYK # 8: Did you know that VoC, in essence, is about data?