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ACXPA CX Matters Podcast: What is CX Maturity?
If you’re wondering what CX Maturity actually means, why it’s important, and what the key driver are, check out this podcast to learn more.
Insights to Action - 3 distinct ways to act
Check out our short 3 minute excerpt from the full Customer Smarts podcast. This 3 minute video explains the 3 distinct ways to act on customer feedback. Namely: service recovery, operational tasks, and strategic actions.
GenAI driven CX Transformation - Part 1: Feedback Disruption: Break Down Silos With GenAI
Feedback Disruption: Break Down Silos With GenAI
Customer Success Talk: What is VoC and Why is it important?
What is VoC and Why is it important?
GenAI driven CX Transformation - Part 2: Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation
Unstructured Feedback Analysis Technology: Making Sense of the Market Fragmentation
NZBusiness Magazine: Three ways SMEs can use AI to improve their CX
Three ways SMEs can use AI to improve their CX
Future of the Experience Economy: Top 5 CX Trends in 2024
Future of the Experience Economy: Top 5 CX Trends in 2024
Customer Experience Redefined: The Role of AI
Customer Experience Redefined: The Role of AI
InMoment: A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment
A Winning Combination: Unstructured & Structured Data Analytics in Today’s Customer Experience Environment